Chatbot Terms of Use

   Information on Personal Data Processing

By this document, we as the controller of personal data – company ŠKODA AUTO a.s., tř. Václava Klementa 869, Mladá Boleslav II, 293 10, Mladá Boleslav, Identification No.: 00177041, registered in the Register of companies kept by the Municipal Court of Prague under section B file No. 332 (hereinafter referred to as “company ŠKODA AUTO“) – provide information on the personal data processing and your rights related to this processing.

The processing of personal data includes following activities:


Performance of marketing activities

Purpose of the processing:
Addressing with the offer of ŠKODA brand products and services, including the provision of information about products, services, events, competitions, sending of newsletters and festive greetings
Description of the purpose of processing:
Your personal data are used for informing you about the products and services of ŠKODA AUTO, events, competitions, subscription to news, advertisements, catalogues distribution or festive greetings. We may also use some of your personal data for the targeting of the above-mentioned communications.
Legal basis of the processing:
We are authorised to process your personal data based on the consent granted by you. If you did not give your consent to us, we will not process your personal data for this reason.
Categories of the personal data we process:
Identification data, contact data, descriptive data, business profile, technical information on the product, trading history, information on family and other persons, communication, interaction and profiles derived based on these data, network identifiers.
Processing and archiving period:
5 years after granting the personal data processing consent.
Categories of data processors or recipients to whom we may provide the personal data:
Marketing agencies, event agencies, media agencies, members of the distribution network, server operators, guest management agencies, info line.
Upon request, your personal data can be provided to public authorities, in particular to courts, the Police of the Czech Republic and other law enforcement agencies to the necessary extent and within the boundaries of law.
Source of the personal data:
We receive the personal data directly from you.
Transfers of personal data to third countries or supranational organisations:
As part of this processing, your personal data may be transferred to recipients in third countries, i.e. the United States of America. In such case, this transfer may take place either on the basis of an adequacy decision of the European Commission, i.e. to organizations participating in the Privacy Shield programme, or on the basis of standard contractual clauses, i.e. the model contract issued by the European Commission, without any change made in its text, as foreseen by current legal regulation on personal data protection. You can find the latest information at
Automated decision-making based on the personal data:
During this personal data processing, automated decision-making based on the personal data does not occur.
Other information
Personal data may be archived in the public interest and used for scientific, historical or statistical research purposes. In well-founded cases the personal data can also be the subject of the processing for the purposes of legal matters resolution, including the performance of obligations towards the public administration bodies and monitoring and ongoing evaluation of legal risks.